I am a Usability & User Experience Engineer. Writer. Prototyper. Design Thinker.

Hi there!

My name is Miriam Gaissmaier.

Check out what I do
About

About me

Human Computer Interaction Designer (M.Sc.) & Technical Communicator (B.Eng.) with a heart for UX and Innovation.

From digital to physical, from strategy to tiny interface details, from the product to the content.

logically minded // creative at heart

Hi! I am a recent HCI graduate trained in applying user-centered design, problem-solving and usability methods to take ideas from concepts to prototypes to innovative business solutions that customers are happy to use. From a holistic service design process to pixel-perfect interface details I am confident with the whole UX process and various design tools and methods.

Thanks to my technical writing background I can communicate in a concise and effective way. With three years experience as a tech writer and project lead I am familiar in both global industry and agency environments.

Bringing a sound and unique skillset I am ready to create delightful UX in a strong and creative workplace.

Interested? I would love to hear from you.

Best,

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Skills

My Skills

Full Stack Designer & UX Unicorn ;)

I have a sound conceptional and creative skill set covering the whole UX process and I am familiar with common methods such as Design Thinking, User Centered Design and Lean UX. With my technical communications background I can effectively write, communicate and structure content.

CV

My Experience

I have both industry and agency experience. I am experienced in dealing with external stakeholders such as clients and OEM suppliers as well as internal stakeholders such as Developers, Project Managers or Quality Management.

ATOSS Software AG, Munich

09/2019 - present

Associate Product Manager Usability & User Experience

ATOSS is Europe's #1 software provider for workforce management solutions.
Within the product management team I focus on tasks like
  • drafting wireframes, mockups and prototypes of different fidelities (paper, Sketch, ProtoPie)
  • planning, organizing, conducting and evaluating prototype tests with clients
  • writing and handing over design specifications of software featues including UI elements and texts to development
  • implementing a design system for existing UI elements to ensure high-quality documentation, reuse and collaboration

BORIS Design Studio, Stockholm

11/2018 - 06/2019

Design Intern / Master Thesis Student

Boris is a product, research and identity design consultancy.
For my master thesis in the "Safe IoT" for a safer steel industry I focused on the discovery of smart textiles and protection gear and how to use them as personal alert systems. My main tasks therefore included:
  • Organization and Preparation of prototyping workshops and user tests
  • Qualitative Research, Synthesis and Analysis of insights
  • Applying various design methods in an iterative process

Vipera Plc, Madrid

02 - 06/2018

UI/UX Development Intern

Vipera Plc provides mobile financial and payment solutions.
I was assigned to a Mobile Banking App project for a Dubai based bank. My main tasks included:
  • Frontend Development
  • Usability and Automation Testing: user tests, functional tests, writing automation scripts
  • UX Analysis and Optimization: navigation, user journey, visual design

BSH Home Appliances Group, Munich

03/2016 - 08/2017

Documentation and Training Specialist, Customer Service Technology

BSH Home Appliances is the largest manufacturer of home appliances in Europe and a subsidiary of Robert Bosch GmbH.
My main tasks were ensuring the knowledge transfer to service technicians including
  • creation and global coordination of service documentation (repair manuals and videos, sparepart leaflets, troubleshooting guides)
  • conception and creation of Web Based Trainings and conduction of international product and basic trainings
  • third level support (answering technicians' requests) and coordination with factories and quality management in case of technical problems in the field, coordination of recall actions

Besides I was Customer Service representative in appliance development projects including these responsibilties
  • involvement in OEM projects ensuring repair friendliness and service quality of the appliances
  • handling and coordination of Engineering Change Orders (ECO)
  • contribution to the development of new repair kits and diagnostics procedures

Apart from that,  I held the following special roles and tasks
  • Keyuser Content Management System
  • Product Expert in the project "3D Visualizations in Customer Service"
  • Co-Project leader in the project "Interactive Manual Customer Service": rollout and training concept, coordination of business demands

BMW Group, Munich

10/2015 - 02/2016

Bachelor Student, Logistics planning - Project Innovation and Industry 4.0

The practical part of my bachelor thesis took place at BMW Group, an automobile manufacturer from Germany. My task was to scout, validate and evaluate possible innovations for the logictics planning department. Therefore the process, scientifically documented in the bachelor thesis, consisted of
  • development of an innovation portfolio
  • decsription of the innovation including potentials, costs, application examples, state of the art
  • development of a process model for the evaluation and prioritization of the innovations
  • conduction and evaluation of user interviews with internal technical experts
  • conduction of a multi-level prioritization process
  • recommendations for most potenial innovations
  • result presentation to the project board
 

BSH Home Appliances Group, Munich

06-09/2015, 08-12/2014

Intern & Working Student, Customer Service Technology

I created repair manuals and videos as well as Web Based Trainings for service technicians. I conceptualized and designed templates for video storyboards and spare part installation leaflets. Moreover I helped to implement Customer Service requirements into the product development process.

docs4use, Zangberg

02/2013-07/2014

Technical Writing Working Student

docs4use is a full service agency for technical documentation. My tasks consisted of research, conception and creation of technical documentation for different clients from different industries (Software, Medical and Mechanical Engineering), e.g. a troubleshooting guide for a Computer Tomography Software. I also created technical illustrations and an editorial guideline for other technical writers.

GoodTaste International Trading, Seville

06-09/2012

Online Marketing Intern

GoodTaste International Trading is an export company of Iberian products, especially wine and olive oil. My tasks consisted of community management, advertising research, statistical evaluation and  customer acquisition for the Region Asia as well as designing marketing campaigns and email newsletters.

Krones AG, Freising

04-05/2012

Pre-study industrial intern

Krones is a packaging and bottling machine manufacturer from Germany. To be accepted into the study programme, an industrial internship was required. I learned different manufacturing methods such as filing, drilling, milling, thread cutting, welding and laser cutting. Besides I was responsible for checking incoming goods and parts for quality and function.

My studies

My Education

I have a Bachelor of Engineering in Technical Writing and Communications and received the Oskar von Miller-Award for my excellent final degree and social engagement at the university. I also studied abroad in the States for a semester, which was one of the best experiences in my life. I just finished a double degree master in Human Computer Interaction and Design at Universidad Politécnica de Madrid and KTH Royal Institute of Technology Stockholm via the EIT Digital Master School framework. This master combines a technical major with 30 ECTS in innovation and entrepreneurship. Part of the master programme is also a two weeks summer school, where students develop, iterate and pitch their own business ideas. I took part in the summer school on "Personalised mobility solutions for digital cities" at Tallinn University of Technology, Estonia.

  • Service Design
  • Developing Mobile Applications
  • Physical Interaction Design and Realization
  • Research Methodology and Scientific Writing
  • ICT Innovation Project
  • Swedish

Human Computer Interaction and Design (M.Sc.), KTH Royal Institute of Technology Stockholm

08/2018 - 06/2019
final grade: A
Specialization in Mobile and Ubiquitous Interaction

EIT Digital Master School Scholarship

Master Thesis: "Boosting Workplace Safety with Interactive Textiles" (Grade A)

local leader for Women@EIT

trumpet player in the university orchestra "Promenadorquestern och med Baletten Paletten", organized a 10days orchestra tour through Germany as a travel manager

 

  • User Experience & Mobile Interaction
  • Design Methods for HCI
  • Programming User Interfaces
  • Evaluation of Interactive Systems
  • Embedded Systems
  • Data Mining
  • Information Visualization
  • Innovation and Entrepreneurship Management
  • Business Development Lab

Human Computer Interaction and Design (M.Sc.), Universidad Politécnica de Madrid

09/2017 - 06/2018
Minor in Innovation and Entrepreneurship

EIT Digital Master School Scholarship

  • Usability: User Centered Design, Usability Testing
  • Visualization: 3D Animation, Technical Illustrations, Product Photography, Video Production, Instructional films
  • Engineering: Mechanics, CAD Design, Measurement and Control Technology, Product Lifecycle
  • IT: Principles of Communication and Information Technology, Computer Engineering, Software Development
  • Linguistics and Communication: Technical and Science Writing, Technical Documentation methods, processes and didactics, Journalistic text production, Public Relations
  • Media: E-Learning, Social Media, Content Management Systems

Technical Writing and Communications (B.Eng.), University of Applied Sciences Munich

10/2012 - 02/2016
final grade 1.3 (german grading system)

Bachelor thesis: "Innovations in the Automotive Logistics by using Methods of Technical Communications" (1.0)

Focus on usability and visualizations

finance officer in the student representative council

Oskar von Miller-Award for excellent final degree and social engagement at the university , issued to five selected students university-wide

 

  • Usability Design and Testing
  • Visualization and 3D Animation
  • Digital Storytelling
  • Transnational Communications
  • Writing Technical Manuals
  • Jazz Orchestra

Exchange Semester, University of Wisconsin-Stout, Menomonie, WI, USA

01 - 05/2015
Professional Communication and Emerging Media (B.Sc.)
GPA 3,924

Chancellor's Award for Outstanding Academic Achievement

PROMOS Scholarship by German Academic Exchange DAAD included a monthly grant and mobility support